Shipping

  • Flat Rate Australia Wide is $11.00 - All orders that are purchased online and are over $150 in Australia have free postage.
  • Courier Express Australia Wide $13.00
  • International Flat Rate is $35.00 - All Orders International over the value of $300 Australian is free postage

All orders are sent via Australia Post's Regular Service and take 2-6 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $13.00. These orders will be sent with Couriers Please or Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.

All orders placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details. 

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. House of S K Y E is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

Processing and Delivery Times

All orders placed before 1pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.

Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at info@houseofskye.com. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

 

Customs/Import Duties & Taxes

All customers are responsible for customs/imports duties & taxes. Spell is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Changes to Your Order

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: we reserve the right to cancel any order at any time.